Effective date: July 9, 2026

This Privacy Policy explains how Cynlie.ai (“Cynlie”, “we”, “us”, or “our”) collects, uses, and shares information when you use cynlie.ai and our related services (the “Service”). By using the Service you agree to the practices described here. This policy should be read together with our Terms of Service and Cookie Policy.

1. Information We Collect

Information you provide. Account and contact details (such as name, business name, email, and phone number), billing information processed by our payment provider, the business information and instructions you use to configure your AI, and any content or messages you submit.

Information collected automatically. Usage data, device and browser information, IP address, and similar data collected through cookies and similar technologies as described in our Cookie Policy.

Communications data processed on your behalf. When our AI answers or initiates calls, texts, chats, or emails for your business, we process the content of those communications, transcripts, recordings, and related metadata in order to provide the Service and populate your CRM.

2. How We Use Information

• To provide, operate, secure, and support the Service;
• To configure and run your AI agents, capture leads, and update your CRM;
• To process payments and manage your Subscription;
• To communicate with you about your account, updates, and support;
• To analyze, maintain, and improve the Service; and
• To comply with legal obligations and enforce our Terms.

3. Our Role: Controller and Processor

For information about your own account, Cynlie acts as a data controller. For the communications data we process on behalf of your business (for example, conversations with your customers), Cynlie generally acts as a processor or service provider that handles that data according to your instructions and these terms. You are responsible for having a lawful basis and any required consents for the data you route through the Service.

4. AI Processing

The Service uses artificial intelligence to understand and respond to communications. We may use aggregated or de-identified data derived from usage to maintain and improve the Service. We are committed to responsible AI use and handle personal data in accordance with applicable law.

5. How We Share Information

We do not sell your personal information. We may share information with: service providers and subprocessors that help us operate the Service (such as hosting, telephony, payment, and analytics providers); third-party integrations you choose to connect; authorities when required by law or to protect rights and safety; and a successor entity in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods for communications data may be configurable in your account settings.

7. Data Security

We use commercially reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of certain jurisdictions (for example, under the GDPR or the CCPA/CPRA) may have additional rights, including the right not to be discriminated against for exercising them. To make a request, contact us using the details below. We may need to verify your identity before responding.

9. Cookies and Tracking

We use cookies and similar technologies as described in our Cookie Policy, which explains the types of cookies we use and how you can manage your preferences.

10. International Transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards for international transfers of personal data.

11. Children

The Service is not intended for individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

12. Third-Party Services

The Service may link to or integrate with third-party services governed by their own privacy policies. We are not responsible for the privacy practices of those services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the effective date of the current version and, where appropriate, provide additional notice.

14. Contact

For privacy questions or requests, contact us at hello@cynlie.ai.