THE PROBLEM
Multi-step SMS sequences that fire from CRM triggers
Enroll leads into personalized SMS sequences with delays, conditions, and follow-ups, and let Cynlie handle the replies, all triggered automatically by your CRM.
WHAT IT DOES
SMS that feels one-to-one, at scale
Personalized and triggered
Every message merges CRM fields and fires on events like a new lead or a missed appointment.
- Automated data pipelines
- Real-time dashboards
Handles every reply
Cynlie answers questions, books, and manages opt-outs instantly, so no thread goes cold.
- Invoice and payment workflows
- Internal approvals and routing
Multi-step sequences
Send messages over days or weeks, branching on each contact response or inactivity.
- Internal copilots for finance teams
- Document processing (contracts, invoices)
HOW IT WORKS
See it in action
From trigger to personalized reply, automatically.
New-lead nurture
- Cleaner leads. Faster handoff.
Appointment reminders
- Faster triage. Cleaner queues.
Re-engagement sequences
- Fewer errors. Faster close.
RESULTS
The results you can expect
What you get:
average open rate
Nearly every text gets read.
texts per hour
Personalized sends at real scale.
A sequence that personalizes every message and answers every reply keeps leads warm without anyone lifting a finger.
Why automated SMS beats manual texting
- Intelligent KYC/KYB
CRM-variable personalization
- Underwriting Automation
AI reply handling and booking
- Predictive Fraud Prevention
Opt-out management (STOP and UNSUBSCRIBE)
- AP/AR Workflow Orchestration
Multi-step, branching sequences
- Liquidity & Cash Forecasting
Bulk and segmented campaigns
- AI-Powered Support Triage
Response analytics and a two-way inbox
See Cynlie in action
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Explore related features
Automated Outbound SMS questions, answered.
Frequently asked
How are sequences triggered?
By CRM events like a new lead, a form submission, or a missed appointment.
Does it handle replies?
Yes. Cynlie reads each response and answers, books, or escalates as needed.
Are opt-outs managed automatically?
Yes. STOP and UNSUBSCRIBE are detected and the contact is excluded from future sends.
Can I personalize each text?
Yes. Merge any CRM field so every message feels one-to-one.
Where do replies go?
Into a shared inbox your team can jump into anytime.