THE PROBLEM
Auto-create and route support tickets from every channel
Customers just want help, not a support form. Cynlie hears the problem in the conversation, writes the ticket, scores its urgency, and routes it to the right person, before the call even ends.
WHAT IT DOES
From complaint to routed ticket, hands-free
Tickets write themselves
Created automatically from calls, chats, SMS, and forms, with the full transcript and an AI summary.
- Automated data pipelines
- Real-time dashboards
Classified and prioritized
Issue type, urgency, and sentiment are detected and attached automatically at creation.
- Invoice and payment workflows
- Internal approvals and routing
Routed instantly
Billing goes to billing and emergencies page on-call, with no manual triage queue.
- Internal copilots for finance teams
- Document processing (contracts, invoices)
HOW IT WORKS
See it in action
Detect, classify, route. One loop, no forms, no triage queue.
Billing and refund requests
- Cleaner leads. Faster handoff.
Emergency and urgent issues
- Faster triage. Cleaner queues.
Order and account problems
- Fewer errors. Faster close.
RESULTS
The results you can expect
What you get:
detection accuracy
Cynlie reliably spots issues as they happen.
auto-resolved
Common issues handled without a human.
When the ticket is already written and routed by the time the caller hangs up, nothing sits in a queue and no context is lost.
Why the ticket should write itself
- Intelligent KYC/KYB
Auto-created from every channel
- Underwriting Automation
AI summaries and recommended next actions
- Predictive Fraud Prevention
Custom categories and priority levels
- AP/AR Workflow Orchestration
Status tracking, due dates, and reminders
- Liquidity & Cash Forecasting
CRM-linked tickets with full history
- AI-Powered Support Triage
Ticket analytics across any date range
See Cynlie in action
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Explore related features
Smart Tickets questions, answered.
Frequently asked
How does it detect support issues?
Cynlie monitors conversations in real time and recognizes complaints, errors, and requests across calls, chats, and SMS.
Can I customize what triggers a ticket?
Yes. Define the categories and rules that match your workflow.
How does routing work?
Tickets are sent to the right person or team based on category, urgency, or your custom rules.
Does it connect to my helpdesk?
Cynlie links every ticket to the CRM contact and can integrate with your existing tools.
How long does setup take?
About five minutes, and Cynlie starts creating tickets from your very next conversation.