THE PROBLEM
AI receptionist for eCommerce and retail
Shoppers call and message about orders, returns, and products at all hours. Cynlie answers every one instantly, so you capture more sales and never leave a customer waiting.
WHAT CYNLIE DOES
The 24/7 AI receptionist for online stores
Answers every channel
Voice, web chat, SMS, and email — Cynlie handles every conversation 24/7 in a natural, on-brand voice.
- Automated data pipelines
- Real-time dashboards
Takes real action
It books appointments, qualifies leads, updates your CRM, and triggers follow-ups automatically, with no human needed.
- Invoice and payment workflows
- Internal approvals and routing
Never misses a lead
Every call, text, and chat is captured and logged, so no opportunity ever slips away.
- Internal copilots for finance teams
- Document processing (contracts, invoices)
HOW IT WORKS
See Cynlie in action
From order status to product questions, see how Cynlie turns every shopper conversation into a sale.
Order status lookup
- Cleaner leads. Faster handoff.
Product and stock questions
- Faster triage. Cleaner queues.
Returns and refunds
- Fewer errors. Faster close.
RESULTS
Results eCommerce stores see
What Cynlie delivers from day one:
more orders captured
By answering product and checkout questions the moment they are asked.
of calls answered
Even during peak sales, holidays, and after hours.
Cynlie answers every product and order question instantly, so shoppers buy now instead of bouncing to a competitor.
Why online stores choose Cynlie
- Intelligent KYC/KYB
Instant answers on pricing, stock, and availability
- Underwriting Automation
Order tracking and shipping updates by voice, chat, and SMS
- Predictive Fraud Prevention
Automated returns and refund intake
- AP/AR Workflow Orchestration
Abandoned-cart recovery calls and texts
- Liquidity & Cash Forecasting
Every conversation synced to your store and CRM
- AI-Powered Support Triage
Fluent English and Spanish on every channel
eCommerce questions, answered.
Frequently asked
Can Cynlie handle order and shipping questions?
Yes. Cynlie looks up order status, shipping, and returns in real time and answers customers instantly by voice, chat, or text, 24/7.
Does it work during peak sales and holidays?
Absolutely. Cynlie handles unlimited calls and chats at once, so it never gets overwhelmed during a rush or a flash sale.
Can it recover abandoned carts?
Yes. Cynlie can follow up with automated calls and texts to re-engage shoppers and bring them back to checkout.
Does Cynlie connect to my store?
Cynlie integrates with your store and 7,000+ apps via Zapier, so orders, tickets, and customer data stay in sync automatically.
How fast can I start?
You can be live in about 15 minutes. Start free, no credit card required.